The most important skill any developer should have is creating a Project Requirement Document (PRD). This helps the developer and their team understand insights, requirements, timelines, and more. It not only improves capabilities but also keeps everything on track.
Starting a PRD
To create a PRD, you need details like what the client wants, their needs, how you will build and solve the problem, and what the requirements are.Therefore we divide the PRD into sections.
To get a quick understanding of a PRD, we will create one using these metrics.
Hence let me describe our Customer and let’s understand his problems and therefore we will create a PRD accordingly.
Meet "Harry," who runs a car wash. Recently, he couldn't serve his customers because too many manual bookings disrupted his scheduling. So, he wants to move his business online.
Objective / Requirement
The goal of this project is to take Harry’s business online by building a functional, easy-to-use website. This site will help Harry manage his operations efficiently, including handling appointments, customer subscriptions, maintenance schedules, and payment processing. It will also give Harry tools to track customer maintenance history, manage offers, record expenses, and store important customer information, all while ensuring a smooth and secure user experience.
Scope
The scope of this project includes the following key features and functionalities:
Appointment Management:
Develop a system to allow customers to book, view, and manage appointments online.
Provide an easy-to-use interface for Harry to view and manage customer appointments.
Subscription Handling:
- Implement a subscription management system to track customer subscriptions, renewals, and cancellations.
Maintenance Scheduling:
Create functionality to allow Harry to schedule future maintenance for his customers.
Include reminders for upcoming maintenance sessions.
Customer Maintenance History:
- Track and store each customer’s maintenance history for easy reference and updates.
Customer Records Database:
- Implement a secure, scalable database to store customer records, including personal details, appointment history, and subscription status.
Offers Management:
- Enable Harry to create, schedule, and manage special offers or promotions for his customers.
Payment Gateway Integration:
Integrate secure payment gateways for processing online bookings and subscriptions.
Ensure users can make payments via credit cards, debit cards, and other common online payment methods.
Expense Recording:
- Allow Harry to input and track business-related expenses, including maintenance costs, materials, and other operational expenses.
Features and Requirements
Functional Requirements:
User Authentication:
Customers must be able to create accounts, log in, and manage their profile.
Harry needs an admin interface for managing users and appointments.
Appointment Booking System:
A calendar-based booking system that allows customers to view availability and book appointments.
A reminder system for both customers and Harry about upcoming appointments.
Subscription Management:
Customers can subscribe to different plans or services (e.g., monthly, yearly).
Subscription renewal reminders and payment processing.
Maintenance Scheduling:
- A system to schedule future maintenance appointments with flexibility for recurring sessions.
Database Management:
Store customer details, appointment history, subscription status, and past maintenance data.
A secure database with easy access for viewing and updating customer information.
Payment Integration:
- Integration with payment gateways (e.g., Stripe, PayPal) for booking payments.
Expense Tracker:
- A simple tool for recording and categorizing business expenses.
Admin Dashboard:
- A comprehensive admin dashboard for Harry to manage all aspects of the website: user accounts, appointments, payments, offers, and expenses.
User Stories and User Cases
User Story:
As a customer, I want to create an account, log in, and manage my profile so that I can access personalized services and book appointments easily.
Use Cases:
Customer Account Creation:
Given a customer is on the website, they can create an account by providing their personal information (e.g., name, email, phone number).
After account creation, the customer receives a confirmation email.
Customer Login:
Given a registered customer, they can log in using their email and password.
A "Forgot Password" feature allows customers to reset their password if forgotten.
Admin Login:
- Given an admin (Harry), they can log in using an admin-specific account to access the admin dashboard.
User Story:
As a customer, I want to book an appointment through an online calendar, so I can easily schedule a time that works for me
Use Cases:
View Available Slots:
- The customer can view available dates and times in a calendar format, filtered based on Harry’s business hours and availability.
Appointment Booking:
- The customer can select a time slot, enter necessary details (e.g., service type, contact information), and confirm the appointment.
Appointment Confirmation:
- After booking, the customer receives an email confirmation with appointment details.
Appointment Reminders:
- The system sends automated reminders to customers and Harry (via email or SMS) before the scheduled appointment.
Appointment Cancellation/Rescheduling:
- The customer can cancel or reschedule their appointment up to a defined time before the appointment.
Technical Requirements
-Figma to design Website
-Frontend (React, HTML5, Tailwind, JavaScript)
-Backend(Node.js)
-Database(MongoDB)
-AWS(Cloud Services)
Design Requirements
Customer needs the Website to to Subtle Dark for good User Experience. There should also be options to switch modes.
Customer demands a clean UI for easier Navigation.
Smoother Transitions
Success Metrics
To be continued
Timeline
To be Continued